The Mission of Rustic Décor Store
To deliver first quality, unique and hard to find products combined with excellent customer service and the utmost in convenience for our customer, while beating our competitors pricing on everything we sell.
We believe:
That our customers must receive the best humanly possible customer service.
That we must keep our operating costs as low as possible.
That our prices won’t be beat for comparable quality and style.
Ordering Information
Call and talk with one of our friendly, trained staff, and they will assist you in placing an order for a product from our website or showrooms, dial (480) 991-1252 or (480)483-8200.Will call orders will receive priority scheduling.
General Information
Prices are subject to change without notice. We make every effort to avoid mistakes on our website, however should any errors appear, we reserve the right to correct them. Many of the same items appear in several publications and locations.
Pricing
We are happy to offer discounted wholesale type pricing to builders, contractors, and other businesses purchasing on our Website upon receipt of documentation, ie completed sales tax exemption forms, and copy of business licenses. Retail customers will be charged discounted retail pricing.
PAYMENT TERMS AND FEES
COD
Sorry, no C.O.D. orders are accepted. Please use Mastercard, Visa, Cashier’s Check, Personal Check, Cash (cash only at our Showroom locations).Credit terms
Sorry, we do not finance any of our sales, however, "Progress Payments" are accepted on larger purchases that require a custom order, i.e. 1/2 Down upon placing your custom order and 1/2 upon delivery of custom doors, gates, etc. Please contact us directly to arrange custom orders and any payment terms.Additional Charges
All Orders will be charged a handling fee plus Freight and any custom Packing/crating charges. Contact us directly if you prefer estimates of crating charges, we use Freighters & Craters and others however we will crate and ship with whomever you designate, act as your representative and make all arrangements.
Returned checks are subject to a $50.00 charge and account terms will be changed to Visa/MC or cash.
Arizona Sales tax will be charged where applicable. Contact us directly to claim Sales Tax exemption if you are located within Arizona, a completed exemption form is required by the State.
Hazardous material charges: will be added to invoice when applicable.
Shipping
Merchandise is shipped UPS ground or common carrier. Large orders such as doors are shipped freight collect. Smaller orders such as Vent Covers are shipped UPS prepaid and collected at the time of your ordering. All items, in stock, are shipped within 24 hours. If not in stock our staff will notify you of the expected delivery time. Out of stock items are placed on backorder or alternate items will be suggested.
UPS Tracking and Notification 800-457-4022: Via, Internet and no charge-email.
For Rush Orders
UPS Next Day Air, UPS Next Day Air Saturday, UPS 2nd Day Air and UPS 3-Day Select are available upon request at additional cost.
Backorders
We do our best to keep adequate supply of merchandise on hand, but we sometimes temporarily run short of an item. Backorders will be handled as a new order and will require additional freight charges.
Shortage
All shortages must be reported in writing within 24 hours of receipt to RusticDecorStore@aol.com and by telephone 480-991-1252.
Damaged Shipments
UPS Shipments
You must note any damage on the drivers log or refuse receipt of the shipment, and call UPS for an inspection report. (Keep original packaging and contents for inspection) 1-800-Pick UPS
Truck/Freight Line Shipments
You must have specific damage noted on all copies of the Bill of Lading when you sign or refuse receipt of the shipment.
Returned Goods
All received shipments that are later returned must have Return Goods Authorization (RGA) from Rustic Décor Store before they are returned. (RGA number must appear on package next to address label.) Unauthorized returns will be refused.
Return must be clean and like new condition, in original boxes and resalable.
Return Freight must be paid by the customer.
Obsolete, discontinued or clearance items cannot be returned.
Restocking charge will be applied against all returned items as follows:
20% within 15 days of sale, 30% 16 to 30 days, No Returns After 30 Days.
Special order products will not receive authorization, unless goods are determined to be defective and under manufacturer’s warranty.
Allow 3 weeks to process and issue any credit.