RUSTIC DECOR SHIPPING & RETURN POLICY

Shipping Charges
All orders will be charged a $5.95 handling fee plus freight & crating charges. In the case of very large items such as doors, gates, and furniture you will be charged for shipping at checkout. However, there may be additional crating or freight charges on your shipment.  In the event there are additional shipping or crating charges required, you will be notified and your authorization will be requested prior to any shipment. We will do our best to maintain low shipping and handling charges. These items are billed to you at our cost.

Sales tax will be charged where applicable.

Hazardous material charges will be added to invoice when applicable.

Shipping
Merchandise is shipped via UPS ground, DHL ground, or other common carrier. You will be charged for shipping at checkout. However, large items sometimes require additional crating or freight charges, which will be billed to you after we receive your authorization of the charges.  All in stock items are shipped within 24-36 hours. If not in stock, our staff will notify you of the expected delivery time. Out of stock items are placed on backorder or alternate items will be suggested. We reserve the right to select a substitute carrier provided delivery time is within the range you've selected.

UPS Tracking and Notification 800-457-4022. 

For Rush Orders
We do not offer rush shipping services via the internet. We do offer UPS Ground with 3 Day Delivery at checkout, limit 150 pounds.

Backorders
We do our best to keep an adequate supply of merchandise on hand, but many of our products are custom made to your specifications and these require processing times of which you will be notified. Backorders will be handled as a new order and will carry freight charges.

Shortages
All shortages must be reported to us in writing within 24 hours of receipt. Email sales@rusticdecorstore.com or fax 480-991-1262.

Damaged Shipments

UPS Shipments
You must note any damage on the drivers log, and call UPS for an inspection report. (Keep original packaging and contents for inspection) 1-800-Pick UPS

Truck Line Shipments - Common Carrier
You must have specific damage noted on all copies of the freight bill.

Returned Goods
All returned shipments must have Return Goods Authorization (RGA) from Rustic Décor Store before they are returned. (RGA number must appear on package next to address label.) Unauthorized returns will be refused.

Return must be clean and like new condition, in original boxes and resalable.

Return Freight must be paid by the customer.

Obsolete, discontinued, or clearance items cannot be returned.

Restocking charge will be applied against all returned items as follows: 20% within 15 days of sale, 30% 16 to 30 days, No Returns After 30 Days.

Special order products will not receive authorization, unless goods are determined to be defective and under manufacturer’s warranty.

Allow 3 weeks to process and issue any credit.